For questions about service installation, reconnection, transfer, disconnection, etc., or about billing or fees, first contact the Utility Billing Clerk at City Hall; 915 Main Street, 906-563-9961, extension 201, or email@example.com.
Residents who opt to subscribe to either telephone service only, or internet service only, are charged a Single Service Fee.
Service prices and Bundle packages.
In the event you have a complaint about your cable television service, you must contact us first. If we are not able to resolve your issues satisfactorily, please forward your cable television complaints to the Michigan Public Service Commission (MPSC). You may find them online at www.michigan.gov/mpsc or reach them toll-free at 1-800-292-9555 during their office hours.
Who do I contact about telephone, television, or internet problems?
If you are experiencing problems with your service(s) during clerks' normal business hours, which are Monday through Friday between 8:00 a.m. and 5:00 p.m., contact City Hall at 906-563-9961, extension 200, 201, or 202. An appointment for your service issues to be addressed can be scheduled for as soon as possible. Same-day appointments are not guaranteed, and at no time can be expected after 2:40 p.m.; any service maintenance after 3:00 p.m. will result in a $40.00 service charge.